BaoLife Support
Answers to common questions, and how to reach us.
Contact us
Email craig@galiengames.com. Please include your Account ID and a short description of what happened.
To find your Account ID, open Settings > Account in BaoLife. Touch and hold the ID to copy it.
To open Settings in BaoLife, tap the gear button on the main screen.
Questions
How do I move to a new iPhone?
Set up your new iPhone from an iCloud backup, or from an encrypted backup made on a computer, of your old iPhone. BaoLife keeps a recovery key in that backup and uses it to bring your account over to the new phone, with your lives, diamonds and purchases.
If your character's life is still open on your old iPhone, BaoLife says it is being played on another device. Tap Play here to move it to the new phone. Anything played on the old phone since it last synced is lost.
If you set up the new iPhone without such a backup, BaoLife can't find your old account and starts a new one. You can still get BaoLife Plus back with Restore Purchases (see below).
I deleted and reinstalled BaoLife. Where is my character?
If your character's life is in the cloud, BaoLife offers to pick it up when you start: choose Continue on the "Welcome back" message.
How do I restore my purchases?
Make sure you are signed in to the App Store with the Apple ID you bought with, then open Settings > Account > Restore purchases.
- BaoLife Plus follows your Apple ID. If another BaoLife account had it, for example on an old phone, Plus moves to the account on this phone.
- Diamonds stay with the account they were added to, and can't be moved to another account.
- A refunded purchase can't be restored.
- With Family Sharing, the members of your family group get BaoLife Plus and its monthly items too. The monthly diamonds go to the person who bought Plus.
How do I manage or cancel BaoLife Plus?
Apple handles subscriptions. On your iPhone, open Settings, tap your name, then Subscriptions. Refunds are also handled by Apple.
How do I get a copy of my data?
Open Settings > Account > Export my data. BaoLife saves a copy of your account's data (including your lives and their diaries, your devices, purchases and diamonds) as a file you can save to Files or send. This needs an internet connection.
If you don't see Export my data or your Account ID, BaoLife hasn't connected this phone to its server yet.
How do I delete my account?
Open Settings > Account > Delete account and tap Delete. This permanently deletes your account on BaoLife's server: your lives in the cloud, your diamonds and items, and your purchase records. Your current character's life stays on this phone only.
- BaoLife Plus can be restored later from your Apple ID. Diamonds and lives in the cloud can't be brought back.
- Deleting your account does not cancel a Plus subscription. Cancel it in your iPhone's Settings (see above).
- Deleting the app does not delete your account. Use Delete account first.
How do I turn the Live Activity on or off?
The Live Activity shows your character on the Lock Screen and, on iPhones that have one, in the Dynamic Island: what they are doing, what's next, their mood, and any Moment waiting for you, which you can answer with its buttons.
- In BaoLife: Settings > Notifications > Live Activity. It is on by default and appears while BaoLife is open and your character is living in real time.
- If it never appears, check your iPhone's Settings > BaoLife > Live Activities. When they are off there, BaoLife's Settings says so.
How do I change Moment notifications?
Open Settings > Notifications in BaoLife. Moments turns the notifications on or off, and Quiet hours keeps them away between 10 PM and 7:30 AM.
Privacy and terms
Privacy Policy and Terms of Use.
Chat Safety: how chat responds when a message suggests someone may be in danger.